Dynamics 365 Managed Services
Keep Dynamics 365 stable, secure, and continuously improving, without overloading your internal team. Our managed services provide proactive monitoring, expert support, and continuous optimization. We help growing and mid-market organizations keep Dynamics 365 stable, secure, and continuously improved without relying on one overloaded internal administrator or expensive consultants.
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Pain Point Awareness
Many organizations invest heavily in Microsoft Dynamics 365, expecting improved productivity, better insights, and streamlined operations. Are you struggling with any of the following?
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End users report recurring issues, but tickets linger without resolution or are repeatedly reopened. Over time, this erodes trust in the system and pulls your IT team into constant firefighting mode.
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Pages take too long to load, and integrations lag during peak usage. These performance issues directly impact productivity, sales cycles, and leadership confidence in the platform.
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Without a structured update strategy, important security patches and platform enhancements are delayed or overlooked entirely. This increases exposure to security risks and unexpected downtime.
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When ownership is unclear, configurations drift, environments become inconsistent, and best practices are ignored. Lack of governance leads to uncontrolled customizations and costly fixes.
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Relying on one “Dynamics expert” creates a major business risk. If that person is unavailable or is overwhelmed, system knowledge disappears, and support grinds to a halt.
Service Overview & Value Proposition
We review and maintain role-based access so employees have the permissions they need. Here is what our managed services cover:
Monitoring & Incident Response
We monitor your Dynamics 365 environment, depending on your product, to detect issues before users experience them. Automated alerts, health checks, and performance thresholds allow our team to respond quickly.
Functional & Technical Support Desk
Our dedicated support desk provides both functional and technical assistance—bridging the gap between business users and system architecture. From workflow errors to integration failures, issues are triaged, resolved, and documented using proven ITSM practices.
Upgrade & Patch Management
Staying current with Microsoft release waves is critical—but risky without proper planning. We assess upcoming changes, test updates in non-production environments, manage deployments, and validate business-critical processes after release.
Performance Optimization & System Cleanup
Over time, unused configurations, customizations, and data clutter degrade system performance. We proactively tune performance, optimize integrations, and clean up technical debt to keep your environment running efficiently.
Security, Role Management & Compliance Controls
We maintain Dynamics 365 and Power Platform security governance, including roles, environment access, audit settings, Dataverse permissions and Entra ID coordination. Regular reviews ensure users have the right access—no more, no less—supporting compliance and reducing risk.
Admin-as-a-Service — Day-to-Day Administration
Instead of relying on a single internal admin, we act as an extension of your team—taking day-to-day administration of your Dynamics 365 environment. From configuration management to environment governance, we ensure consistency, documentation, and best practices at all times.
Our Clients
What Our Managed Services Can Include
Depending on your platform, integrations, and operational priorities, our services may include:
Environment Strategy
We help plan and manage development, test, sandbox, and production environments so changes are introduced with control and visibility.
Integration Monitoring
We monitor and troubleshoot integration points to help identify failures, delays, and data movement issues before they disrupt business operations.
Change Management
We support a controlled process for configuration changes, customizations, workflow updates, and deployment approvals.
Data Quality and Cleanup
Data issues can reduce user confidence, slow reporting, and create operational confusion. We support cleanup efforts involving duplicate records.
Release Wave Readiness
Microsoft release waves can introduce valuable improvements, but they can also affect existing processes, users, integrations, and customizations.
Backup and Recovery Planning
We review available backup, restore, export, and disaster recovery options based on the Dynamics 365 product in use.
User Training and Documentation
We create practical documentation that helps users and administrators work more confidently in Dynamics 365.
Enhancement Backlog Management
Managed services should not only keep the system stable; they should also help it improve over time.
Service Tiers & Pricing Framework
Every organization uses Microsoft Dynamics 365 differently—and support needs evolve as systems grow more complex.
Ticket-based functional and technical support
Functional support covers user-facing issues such as workflows, forms, reports, and business processes. Requests are handled through a structured ticketing process to ensure visibility, prioritization, and accountability.
Microsoft release wave and update management
Microsoft regularly introduces new features, platform updates, and security improvements. We help you review upcoming changes, test their impact, and validate key business processes before and after deployment.
Issue troubleshooting and break/fix resolution
When problems arise, issues are diagnosed to identify root causes rather than applying temporary fixes. The goal is to restore normal operations as quickly as possible while minimizing business disruption.
Routine system health checks
Routine health checks assess overall system condition, including performance indicators, error trends, and configuration integrity. These checks help identify early warning signs of potential issues.
Why Choose Us
We combine structured support processes, Dynamics 365 platform expertise, and proactive governance to help your team reduce risk.
Industries Served
Our managed services for Microsoft Dynamics 365 are designed to support organizations with complex operational needs and growth objectives.
Manufacturing
Distribution
Construction
Retail
Financial services
Healthcare and nonprofit
what our clients say about BSuite365?
I have been working with BSuite365 team on various projects over the last 4 years. It started with a complex mathematical problem and a simple spreadsheet. Their team always surprises me with their skills and passion for their work. They really work hard to ensure projects meet the business criteria and solve the business problems they need to. I will continue working with them to improve the business systems of our company.
Working with Sajad and his team at BSuite365 has been an easy and pleasant experience. The solution they built for us will save us dozens of hours of labour costs several times a year and has been well worth what we paid. I can easily recommend them and will not hesitate to work with them again in the future.
Sajad and his team have been extremely helpful in meeting our website needs. They listen to what your vision is and not only work around it, but help to flesh it out. I would highly recommend Sajad and BSuite365 to anyone with Technology needs.
At Persephone Brewing we utilize a number of systems to manage and report our data. BSuite365 System helped us streamline these processes by automating several business processes using our existing data sets saving us hundreds of hours a year at a very reasonable cost.
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Technology Coverage & Compatibility
Our managed services are designed to support complex, interconnected environments built on Microsoft technologies and integrated third-party platforms.
Our Support Process
Our approach focuses on keeping your Microsoft Dynamics 365 reliable, efficient, and aligned with how your teams work.
Assess your environment
Define support priorities
Monitor and support
